Verso is committed to providing excellent product quality and service to our customers. In an effort to deliver on these expectations we have established and use best practices in loading and bracing methods in preparing our shipments to you.

In the event that transit damage does occur, Verso offers to assume responsibility for filing the properly documented transit damage claims submitted by our customer with the carrier. Damage claims should be filed within 60 days of receipt or up to 180 days for concealed damage(water damage or crushed core). Our Easy Claim™ program is designed to handle transit claims exclusively.

Easy Claim™ will process a valid claim, with valid documentation, within seven days of receipt. To ensure continuous improvement and reduce transit damage occurrences, we request that you provide the information below and follow the guidelines. A credit invoice will be sent to the customer by Verso to honor the claims. This credit invoice must be used as a deduction with a future payment.

1. Complete claim form and submit with a signed delivery receipt documenting the damage. If available, please attach photograph and/or diagrams of the damage and indicate where in the trailer or rail car the damage occurred. Note: Truck shipments require driver's signature on delivery papers - Rail cars require notification of railroad within 24 hours.



2. File the claim as soon as damage is identified. This includes concealed water and crushed core damage.



3. Claims may be submitted by phone: 1-800-443-7617; fax: 1-800-570-5689; or by mail: Easy Claim Administrator, Verso Paper, 6400 Poplar Avenue, Tower I,4-145, Memphis, TN 38197.



4. Non-carrier related transit damage (i.e. resulting from improper loading and bracing) will be accepted if the documentation supports the claim.


It is our intent to respond to our customers in a timely fashion and ensure the reduction of transit damage through appropriate data collection and root cause analysis.

Please note: It is the customer's responsibility to receive and unload all paper shipped to their facility. Verso will handle claims with carriers strictly as a service to our customers. This service does not relieve our customers of their compliance with Federal Interstate Commerce Commission rules and regulations regarding shipment of product.