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Verso Paper announces its release of “Our Path: a Softer Step – Sustainability Report 2007."
View 2007 Sustainability Report



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Claims Policy
Grade Selection
Verso Paper cannot assume responsibility for inadequate production performance when a grade or weight of paper is not suitable for the end use for which it has been selected. Grade selection is the responsibility of the merchant, publisher, end user and/or printer. Information to aid in the proper selection of paper is available from your Verso Paper Representative.

Paper Storage and Conditioning
Verso Paper uses moisture resistant materials to protect our products from adverse moisture conditions and to maintain dimensional stability during transit and storage. However, if the paper is not stored and conditioned properly by the printer before and during the job, optimum performance will not be achieved. Therefore, Verso Paper cannot be responsible for problems caused by excessive changes or imbalances of humidity or temperature conditions in the customer's or user's plant. Ideal storage conditions are generally considered to be 70 to 75 degrees F at 45 - 50% RH. Additionally, it is recommended that paper be used on a first-in-first-out basis.

Roll Preparation At Press
Verso Paper recommends keeping the wrapper on the roll as long as possible to maintain the integrity of the roll.

Running Rolls By Postion
Verso Paper strongly recommends rolls be printed by log position. (A diagram of the roll numbering system is available from your Customer Technical Service Representative.)

Customer Sheeting
Verso Paper's web offset papers are not designed for sheet-fed printing. If a customer decides to convert this stock for sheet use, it is done at their own risk unless there is prior written agreement from Verso Paper stating knowledge of how the paper will be used and detailing the company's limits of liability.





Introduction
Claims Policy
Web Heat-Set Presses
Transit Damage
Sampling Procedure
Order Resolution Handbook
For a copy of our Resolution Handbook, please download the following:

Resolution Handbook
(0.9MB PDF)





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