When printing Verso Paper web grades on heat-set presses, there is always the possibility of extreme dehydration of the stock during the drying of inks. Because of this, claims for any cracking at the folds and/or converting problems that occur after printing in either in-line finishing systems, auxiliary, or other bindery operations cannot be considered. Fluting is also a property of the heat-set web offset printing process and has been found to be dependent on form layout and ink coverage. Verso cannot consider claims for fluting due to these factors that are not in our control.

It is the customer's and/or printer's responsibility to determine the suitability of Verso papers to achieve the desired results in converting operations after heat-set printing.

Verso Paper recognizes the importance of good mechanical performance. Web break standards vary greatly within the industry depending on equipment, paper grade, basis weight, roll width, and diameter. Verso Paper will therefore review all claims based upon excessive web breaks believed to be paper problems on an individual basis. Evidence is required of each break to justify web break claims.

Criteria to reject single rolls are:

• Two(2) identifiable paper-caused breaks for the same reason with evidence.
• Three(3) unknown web breaks which are not supported by evidence, but are suspected to be paper-caused, will be reviewed for possible rejection.

There will be a maximum of three splices on any single roll. There will be no splices within four inches of the core, no splices within one inch of the top of the roll, no two splices less than one inch apart. (All measurements made on radius.) All splices will be marked on the roll.

The disposition of rejected paper will be at the discretion of Verso Paper. Verso will not assume responsibility for the return, shipment or other disposition of rejected paper without prior authorization by a Verso Paper Customer Technical Service Representative. This policy applies to all rejected paper regardless of cause of rejection. Any paper authorized for return or other disposition must be properly identified and packaged.

When a complaint has been investigated and Verso agrees that replacement stock is required, we will make every reasonable effort to meet the delivery needs of the customer. Only Verso Paper Customer Technical Service Representatives can authorize arranging for replacement paper. Replacement orders will be invoiced at the same prices as the original order.

If a replacement order cannot be made in time to meet the customer's needs, a substitution to a larger size, more costly grade, and/or process can only be made with the approval of an Verso Customer Technical Service Representative.

In the event that a replacement order is not or cannot be delivered in time to meet the customer's needs, Verso will not be liable for any additional costs that may be incurred without prior authorization by Verso.

Verso will honor customer's claim for damaged plates and blankets only when evidence provided indicates that it was caused by a paper defect. Verification of defect should include before and after printed samples and actual damaged plate or blanket.Verso will consider cost of replacement only (not including press downtime and/or labor associated with the replacement of the plate or blanket).

Press rates will be negotiated not to exceed printer's cost. Premium rates will not be considered. Claims for lost press time will be considered only if Verso is part of that decision. Verso Paper will allow a maximum of one-half hour of press time per web break. Claims for lost press time on single roll breaks/rejections, can not be accepted.